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Tangiers CasinoWHERE THE CITY NEVER SLEEPS
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Wondering how to contact Tangiers Casino?

Message the team on live chat, by e-mail or by phone, and 24/7 support answers in minutes from right here in Australia.

Start the chat Secure signup, licensed since 2005
Paid today
535,062 A$
8,408 Playing now
MGA LicensedLicensed by the Malta Gaming Authority (MGA/B2C/145/2005) since 2005.
Fast PayoutsAverage 8-minute withdrawals, up to A$67,000 per transaction.
Secure PlatformYour data protected by 256-bit AES encryption, audited by GLI and iTech Labs.
Stuck mid-session

Pick the line that fits your question

Choose chat, e-mail or phone and know before you click how long a reply takes.

Live chat, one minute
Keep chat open for anything urgent, from a stuck deposit to a bonus that will not load, and expect a real agent within one minute at any hour.
Open chat
E-mail with your details attached
Send the longer story to [email protected] when a chat window feels too cramped; a written reply lands within two hours, day or night.
Write e-mail
Tangiers Casino by phone
Ring +61 2 5142 5205 (AEST) when you would rather talk it through out loud; phone agents usually pick up inside two minutes around the clock.
Call now
Local numbers, local hours

Local help for Australian players

Reaching a local number and knowing your watch timezone removes the guesswork before you pick up.

Reach us

Australian phone+61 2 5142 5205
Support time zoneAEST
LanguagesEnglish, German, French, Norwegian, Finnish
E-mail[email protected]

How we're supervised

RegulatorMalta Gaming Authority, MGA/B2C/145/2005

If play stops being fun

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
Nothing Left Unresolved

How to Get a Written Decision on a Dispute

Work through four steps and you will know exactly where your dispute stands, and who decides it.

Where do I send a complaint?
Open your complaint by writing to [email protected]. Set out what happened, when it happened and what outcome you expect, and include your account details.
A named handler on your case
Wait two hours for a reply, the same window as any e-mail to us. A named handler takes the case and asks for anything still missing from your file.
Tangiers Casino Final Decision
Ask for a written final decision if the first answer does not settle things. Take this step when you want the matter moved above the person who replied.
A ruling you did not have before
Refer the dispute to the Malta Gaming Authority once our final decision is issued. Keep our written reply, because the regulator will ask for it first.
Wrong inbox, long wait

Right desk first, no back-and-forth

Match your question to one address and skip the handover between teams.

Account and identity

General questions[email protected]
ID and address checks[email protected]

Money and payouts

Deposits and withdrawals[email protected]

Complaints and beyond

Formal complaints[email protected]
Data and privacy[email protected]
Partnerships and business[email protected]
Response Times

Check How Long Each Channel Takes

Check this table before you pick a channel, so you know what to expect in the next few minutes.

Live Chat

Chat hoursAll day, every day
Chat first replyAbout one minute
Time zoneAEST

E-mail

E-mail address[email protected]
E-mail replyAbout two hours

Phone

Phone number+61 2 5142 5205
Phone waitAbout two minutes

Gather Five Details First, Not After

Have these five things open before you reach the desk, and the reply comes faster.

  • Photo ID, clearly legible
  • Proof of address, recent copy
  • Payment card image, front only
  • Your registered e-mail address
  • Transaction date and amount
Sorted in a minute

Questions that come up while you wait

Reach for these when a small doubt is holding up your session.

trustCan I speed up how long verification takes?+
Count on about 43 hours for verification to clear once your documents are in. Photo ID, proof of address and a payment card image all need to be legible and current. You will hear back by e-mail the moment the check is done.
trustCan I close my account and still withdraw?+
Yes, you can close your account whenever you wish, just ask the support team to action it. Note that each player may hold only one account, so a closed account cannot be reopened under a new sign-up. Withdrawal of any remaining balance is arranged before closure.
trustWhat if I want a copy of my personal data?+
What if you want a copy of your personal data or its deletion, e-mail [email protected] and state exactly what you need. Requests are handled under the privacy rules that apply to your account. Allow a little time for the team to confirm your identity before anything is released.
trustWhat if I need help at night or on a weekend?+
What if it is the middle of the night or a public holiday, help is still there. Live chat and phone run around the clock, seven days a week, on Australian Eastern Standard Time. An agent picks up within roughly a minute on chat and two minutes by phone.
trustWhere do I find what support needs to identify me?+
Where account details are needed, support will ask for your registered e-mail address and the answer to your security question. Never share your password, because no genuine agent will ever ask for it. That combination is enough for them to locate and verify your account safely.
trustWhen should I escalate if the answer falls short?+
When a first answer leaves you unsatisfied, reply to the same thread and ask for it to be escalated to a supervisor. If that still falls short, put your complaint in writing to [email protected]. From there the matter can go to the Malta Gaming Authority, the regulator named on this site.
trustWhat happens if I write in a language other than English?+
What happens when you write in another language, support answers in English, German, French, Norwegian and Finnish. Pick whichever of those you are most comfortable in and the right agent will be matched to you. Everything else on the site stays in English.

Independent support for gambling problems

Free, confidential help sits outside the casino, and reaching for it never touches your account. Gambling Help Online, Lifeline Australia and the BetStop National Self-Exclusion Register are there for Australian players whenever play stops feeling safe.

Gambling Help Online. Trained counsellors offer free, confidential online support and live chat for anyone worried about their gambling.

Lifeline Australia. A national crisis line giving round-the-clock personal support to people in distress, including gambling-related stress.

BetStop National Self-Exclusion Register. The national register that lets you block yourself from all licensed online betting providers in one step.

Read more
Know Who Holds the Licence

Check the Company Behind This Casino

Read this and you can name the company, the address and the licence behind every deposit you make.

Company

Company nameTangiers Casino Ltd.
Company numberC-70455 (Malta)
AddressSpinola Road, St Julian's

Licence

RegulatorMalta Gaming Authority
Licence numberMGA/B2C/145/2005

Written Contact

E-mail[email protected]

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