Four quick answers

Tangiers Casino: Your withdrawal is waiting on a quick identity check

Licensed casinos must confirm who a player is, and Tangiers Casino usually clears this check within 43 hours.

Start verification now

MGA LicensedLicensed by the Malta Gaming Authority (MGA/B2C/145/2005) since 2005.

No more guessing

Pending payout turns into paid payout

One small upload session is usually all that separates a waiting payout from a finished one.

Who checks

Tangiers Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/145/2005

How long

43 hours

Latest start

Before first withdrawal

Questions to

[email protected]

Minimum age

18+

First-time pass

Send sharp copies the first time

Our reviewers flag blurred or cropped copies, so send clean files and the clock runs short.

Check the inbox first

Log in and open the verification section of your account. Confirm the e-mail on file is current, because every update from the review team lands there.

Are all four corners showing?

Upload a photo ID with all four corners visible and no glare across the text. Keep the file under the size limit shown beside the upload button.

When the address must match

Photograph a recent bill or bank letter that shows your name and address as they appear on your account. Flat pages photograph better than folded ones.

Answer re-upload requests fast

Watch your inbox for the review result and reply straight away if a copy is unclear. Most checks close inside 43 hours, and a fast reply keeps it there.

Fewer re-uploads

The night before your first payout

Most delays come from a cropped corner or a folded bill, and both are easy to fix.

Photo ID

ConfirmsYou are who your account says

Must showEvery corner, sharp text, valid dates

Proof of address

ConfirmsWhere you actually live now

Must showName and address, recent issue date

Payment card image

ConfirmsThe card used for your deposits is yours

Must showFirst six and last four digits, name visible

Four moments, one formality

Four moments the casino comes knocking

Learn the four moments that trigger a request, so the envelope never surprises you.

Ask for a bigger ceiling

Ask for a higher deposit ceiling and the request lands in your inbox, because the licence requires us to know an account can carry the extra spend. A photo ID, an address document and a card image cover it.

Why the age check now?

Sending your details at sign-up puts an age check at the front door. A clear photo of your identity page settles it, and only a passport, a driving licence or another state-issued photo ID will do.

Where did the account differ?

Misspell a street or use a nickname and the file will bounce back at review. Send a fresh address document that carries the same name and postcode as your profile, then the record lines up again.

Proof that unlocks the payout

Request your first cash out and the queue pauses until the file is complete. Clear identity, address and card papers let the review finish and the money leave on time.

A larger deposit brings a money question

Under licence MGA/B2C/145/2005 from the Malta Gaming Authority, this casino must trace where a player's money comes from. Treat the request as a standard step of that check, not a suspicion about you. Answering it keeps the account in good standing.

Have one or two of these ready before the request arrives.

Recent payslips from your employer
Bank statements showing incoming salary
A tax notice with your name on it
A sale or settlement contract
A pension or benefit letter

Wrong file in, wrong file out

Your details differ. A middle name missing, a maiden name left on the document or a different address spelling will be flagged at review, because the file must match your profile exactly. Update the profile to the spelling on the paper Send a document that says the same name

Send the untouched original. Cropping a corner off or retouching the light breaks the file's integrity, so the reviewer cannot confirm it is untouched and has to turn it down. Photograph the whole sheet on a plain table Skip every filter and every crop

Is my old bill enough? An address document from long ago no longer proves where you live, so the check needs a recent bill or bank letter instead. Grab a bill dated within the last few months Ask your bank for a current letter

Mid-check right now

Your papers are in, here is what happens next

By the end you will know exactly which answer applies to your account today.

Does a source of funds check mean I am suspected of something?+

No. The Malta Gaming Authority license we hold requires us to run this check on players at times, and it is routine for every Australian account that reaches it. You are not being accused of anything; we simply need to see where the money you play with comes from.

How long do I wait once my documents are in?+

Straightforward files clear in about 43 hours once everything readable has landed. Send a blurred copy or a document we cannot use and the clock restarts when the replacement arrives. Live chat will tell you where your file sits if the window has passed.

What happens if you turn down one of my documents?+

Open the email we send and read the exact reason noted against the file, then send a fresh copy that fixes only that problem. Resubmit through the same channel rather than starting a new request, and the reviewer picks the file up again. Anything you are unsure about, ask [email protected] before sending.

Is it safe to send my passport and card photos to you?+

Yes. Every upload travels over 256-bit AES encryption, and the files are seen only by the team handling your check. Our systems are tested by GLI and iTech Labs, so the handling of your documents is audited rather than assumed.

My surname changed since my ID was issued, what now?+

Send the document showing both names, such as a marriage certificate or a deed poll, alongside your photo ID. Once the two match, the reviewer records the change on your account and the files line up. Ask [email protected] first if you are unsure which paper covers your case.

Will I be asked for documents before my first cash out?+

Usually the request lands when you ask for your first withdrawal, which is the latest point your license requires it. We may ask sooner, though, at registration or after your first deposit, so have your photo ID, proof of address and payment card image ready early.